Last updated: 26 September 2026
Delivery
Once we've confirmed your order and fit by email, most in-stock items are dispatched within 2 business days. We'll send tracking details when your parcel is on its way.
- Domestic delivery: usually 2–4 business days
- International delivery: usually 5–10 business days
- Delivery costs are confirmed in our reply, before you pay
Fit checks and exchanges
If a pack or jacket doesn't fit, you can exchange it for another size within 30 days, as long as it's unused. We'd much rather swap a size than have you walk in the wrong kit.
Returns
Unused items in their original condition can be returned within 30 days of delivery. Email us first and we'll explain how to send it back. Refunds go to the original payment method once we receive the item.
Repairs and spare parts
We offer free repair advice for the life of your gear, and spare buckles, poles and parts are available for every product we make.
Damaged or faulty items
If anything arrives damaged or faulty, email us a photo within 7 days and we'll replace it or refund you in full, including delivery.
Group and club orders
For larger orders we'll agree sizes, dates and delivery with you in advance.
Questions
Email hello@haldenreach.com or use our contact form.